BIG TWIG Shipping Policy
BIG TWIG Shipping Policy: Elevating Your Delivery Experience
Welcome to BIG TWIG, where we handle hard! We're thrilled to have you as part of our passionate community. To ensure your merch reaches you with the same excitement and speed as a breakaway goal, here's the lowdown on our shipping policy.
Fast Breaks, Faster Deliveries:
We understand the thrill of anticipation, and we're committed to getting your gear to you swiftly. Our products are fulfilled and shipped by a trusted third-party partner dedicated to the art of quick deliveries. While we can't promise the speed of a slapshot, we can guarantee your order will be processed with the urgency of a sudden-death overtime.
Shipping Partners:
Our third-party fulfillment partners are seasoned pros, just like your favourite hockey veterans. They've mastered the art of logistics to ensure your order is handled with care and dispatched efficiently. Rest assured, your package is in good hands from the moment it leaves our virtual locker room.
Shipping Zones:
Whether you're in the heart of hockey country or cheering from afar, we've got you covered. BIG TWIG ships to a range of zones, so no matter where your allegiance lies, you can proudly rock your hockey gear.
Shipping Times:
While we can't control the speed of Zamboni resurfacing, we can give you an estimate of shipping times. Orders are typically processed within a few business days. Once your order is on the ice, standard shipping times apply. Keep in mind that external factors like weather delays or unexpected power plays (hey, it happens!) might affect delivery times.
Tracking Your Victory Lap:
As soon as your order hits the ice, you'll receive a tracking number. Think of it as your virtual ticket to follow your package's triumphant journey from our goal line to yours. Keep an eye on your inbox for updates that'll have you feeling like the MVP of delivery tracking.
International Icings:
For our international fans, we've got good news! BIG TWIG ships to a range of countries, allowing you to represent your hockey passion on a global stage. International shipping times may vary, so check the details at checkout for specific estimates.
Customs Hat Trick:
When crossing borders, customs might want to check out your winning gear. While we can't control their penalties, we can assure you that our shipping partners work closely with customs to ensure a smooth entry for your package.
Lost in the Neutral Zone:
In the rare event that your order gets lost in the neutral zone, reach out to our team, and we'll start the forecheck to locate it. Your satisfaction is our goal, and we'll do everything in our power to ensure your experience is a hat trick of happiness.
Returns and Refunds:
We strive to deliver perfection, but if you find any issues with your order, our team is here to assist. Check out our Returns and Refunds policy for details on how to make things right.
Questions or Assistance:
Have questions about your order or need assistance? Our Customer Support team is ready to jump over the boards and assist you. Drop us a line at thebigtwig@bigtwig.store, and we'll get back to you faster than a one-timer.
Thank you for choosing BIG TWIG. Your satisfaction is our top shelf!
Welcome to BIG TWIG, where we handle hard! We're thrilled to have you as part of our passionate community. To ensure your merch reaches you with the same excitement and speed as a breakaway goal, here's the lowdown on our shipping policy.
Fast Breaks, Faster Deliveries:
We understand the thrill of anticipation, and we're committed to getting your gear to you swiftly. Our products are fulfilled and shipped by a trusted third-party partner dedicated to the art of quick deliveries. While we can't promise the speed of a slapshot, we can guarantee your order will be processed with the urgency of a sudden-death overtime.
Shipping Partners:
Our third-party fulfillment partners are seasoned pros, just like your favourite hockey veterans. They've mastered the art of logistics to ensure your order is handled with care and dispatched efficiently. Rest assured, your package is in good hands from the moment it leaves our virtual locker room.
Shipping Zones:
Whether you're in the heart of hockey country or cheering from afar, we've got you covered. BIG TWIG ships to a range of zones, so no matter where your allegiance lies, you can proudly rock your hockey gear.
Shipping Times:
While we can't control the speed of Zamboni resurfacing, we can give you an estimate of shipping times. Orders are typically processed within a few business days. Once your order is on the ice, standard shipping times apply. Keep in mind that external factors like weather delays or unexpected power plays (hey, it happens!) might affect delivery times.
Tracking Your Victory Lap:
As soon as your order hits the ice, you'll receive a tracking number. Think of it as your virtual ticket to follow your package's triumphant journey from our goal line to yours. Keep an eye on your inbox for updates that'll have you feeling like the MVP of delivery tracking.
International Icings:
For our international fans, we've got good news! BIG TWIG ships to a range of countries, allowing you to represent your hockey passion on a global stage. International shipping times may vary, so check the details at checkout for specific estimates.
Customs Hat Trick:
When crossing borders, customs might want to check out your winning gear. While we can't control their penalties, we can assure you that our shipping partners work closely with customs to ensure a smooth entry for your package.
Lost in the Neutral Zone:
In the rare event that your order gets lost in the neutral zone, reach out to our team, and we'll start the forecheck to locate it. Your satisfaction is our goal, and we'll do everything in our power to ensure your experience is a hat trick of happiness.
Returns and Refunds:
We strive to deliver perfection, but if you find any issues with your order, our team is here to assist. Check out our Returns and Refunds policy for details on how to make things right.
Questions or Assistance:
Have questions about your order or need assistance? Our Customer Support team is ready to jump over the boards and assist you. Drop us a line at thebigtwig@bigtwig.store, and we'll get back to you faster than a one-timer.
Thank you for choosing BIG TWIG. Your satisfaction is our top shelf!